Knowledgebase - NetNerd

How to pay an invoice To pay in invoice, log in to your account: https://my.netnerd.com/clientarea.php Then click on:...

I can't log in to make payment Logging in to make payment is entirely possible. You can log in using your registered email...

Why has my account been suspended? If you are recieving an "Account Suspended" page when trying to access your site, it could be...

Why have you invoiced me twice for the same thing? We don't invoice you multiple times for the same thing. The most common confusion around this...

How do I reset my client area password? Client area passwords can be reset by using the "Forgot Password?" link found at the bottom of...

How to disable Auto Renew / How the Auto Renew function works Please be aware this information is specific to domains alone, this bears no relation to hosting...

How do I update my saved card information? You can view, save and delete cards from within the client area at NetNerd. To get started,...

How long does it take to activate my account? Most products are activated immediately after we receive confirmation of payment. If your order...

What payment methods does NetNerd accept? NetNerd accepts all major VISA and Mastercard credit and debit cards, and American Express. We...

I've received an invoice for something I'm no longer involved with When you sign up with us, you create an account (that's what the form asking for your name, email...

Do I need a PayPal account to use the PayPal gateway? You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal...

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