Articles

 Do I need a PayPal account to use the PayPal gateway?

You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal...

 How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

 How do I update my billing information?

Login to the client area. Click on Billing > Manage Futurepay If a billing agreement...

 How long does it take to activate my account?

Most products are activated immediately after we receive confirmation of payment. If your order...

 How to disable Auto Renew / How the Auto Renew function works

Please be aware this information is specific to domains alone, this bears no relation to hosting...

 How to pay an invoice

To pay in invoice, log in to your account: https://my.netnerd.com/clientarea.php Then click on:...

 I can't log in to make payment

Logging in to make payment is entirely possible. You can log in using your registered email...

 I've received an invoice for something I'm no longer involved with

When you sign up with us, you create an account (that's what the form asking for your name, email...

 Why has my account been suspended?

If you are recieving an "Account Suspended" page when trying to access your site, it could be...

 Why have you invoiced me twice for the same thing?

We don't invoice you multiple times for the same thing. The most common confusion around this...